Helpdesk

FAQ 37

• RushFiles is NOT affected by Log4j exploit
• [New Authentication] PC clock out of sync
• Client app limitations
• FAQ - Two Factor Authentication
• FAQ - What is a Primary Company?

See all 37 articles

Known issues 12

• Company Mail Configurations cannot be switched back to Provider Default
• 11 & 12-01-2025 - Datacenter Maintenance
• PC Client - potential issues at installation & update
• Web Client 3.1.2 Known Issues List
• [Web Client] File Preview Error (Non-Ascii Characters in Filename)

See all 12 articles

Getting Started 2

• Get started with RushFiles
• End-users - 2FA

Web Client v3 6

• [Web Client 3.0] Introduction
• [Web Client 3.0] Share List
• [Web Client 3.0] Profile Settings
• [Web Client 3.0] Devices and Logs
• [Web Client 3.0] Links

See all 6 articles

Web Client 5

• Web Client - Introduction
• Web Client - Share List
• Web Client - Profile
• Web Client - Devices and Logs
• Web Client - Links

Desktop Clients 4

• PC client (Windows)
• Mac client 3.0.0
• Mac client 2.8.x and below
• Change the Windows client local cache location

Mobile App 2

• iOS client
• Android client

Company Administration 9

• Company Administration - 2-Factor Authentication (2FA)
• Company Administration - Introduction
• Company Administration - Account
• Company Administration - Share
• Company Administration - User and Group

See all 9 articles

Company Administration v3 13

• Company Administration - Account Settings
• Company Administration - Manage Share
• Company Administration - User and Group
• Company Administration - Email (Mail Config, Logs, and Templates)
• Company Administration - Skinning

See all 13 articles

Reseller Administration 15

• Reseller Administration - 2-Factor Authentication (2FA)
• Reseller Administration - Introduction
• Reseller Administration - My Account
• Reseller Administration - History & Capacity
• Reseller Administration - URLs

See all 15 articles

Reseller Administration v3 (Beta) 1

• Reseller Administration - Design Customization (i.e., Settings, Skinning, Site Details)

Comprehensive Manuals 3

• Administration Controls and Client Applications Manual
• On-Premise Installation and Maintenance Manual
• RushFiles Architecture and Security

Plesk Extension 1

• RushFiles Cloud for Plesk

Server installation 6

• RushFiles preparation for server installation
• How to find your MongoDB version
• Check which .NET Framework version is installed on your server
• Preparation - DNS name setup
• Preparation - SSL certificate for server

See all 6 articles

Server Operations 0

Technical features 8

• Hierarchy and definitions
• User types and rights
• Share types
• Public Links
• Valid file, folder, and share names

See all 8 articles

Technical setup 4

• AD Integration
• Office Online integration
• VDI and MSI
• Moving a company’s data to a new company

Rebranding 5

• Rebranding Overview
• Rebranding guide for Windows / PC app
• Rebranding guide for MAC / OS X
• Rebranding guide for Android Application
• Rebranding guide for iOS Application

Whitepapers 1

• Data Security

System 5

• Adding drives for cache
• Moving cache on server.
• Backup and restore of RushFiles system
• After restoring your server
• Logging