Helpdesk

FAQ 32

• Login to Office 365 on IOS
• How to see thumbnails in File Explorer
• I'm missing a file - how can I find it?
• Change language
• Why do I get an email saying: "has reached XX% of it's maximum limit of X b storage"

See all 32 articles

Known issues 12

• MacOS 10.15 Catalina not yet supported
• PC Client Update V2R02M139 stops at 85%
• Public links expire immediately
• [MacOS client] Downgrade from version 2.5.0 to 2.4.8
• MacOS 10.14 and older

See all 12 articles

How to get started - Company 7

• Activate your account & Download our App
• Create shares and start sharing
• Add users to share
• Create Public Link and share externally
• Add personal message, expiry date, and password to your Public Link

See all 7 articles

Web client 5

• Web Client - Introduction
• Web Client - Share List
• Web Client - Profile
• Web Client - Devices and Logs
• Web Client - Links

Company administration 8

• Company Administration - Introduction
• Company Administration - Account
• Company Administration - Share
• Company Administration - User and Group
• Company Administration - Settings (mail config, mail logs, and mail templates)

See all 8 articles

Reseller administration 13

• Reseller Administration - Introduction
• Reseller Administration - My Account
• Reseller Administration - History
• Reseller Administration - URLs
• Reseller Administration - Skinning

See all 13 articles

Desktop apps 7

• Change the pc app cache location
• Access to files from the Desktop App
• Time limit for file caching
• Individual download of folders and files
• Popup notifications in desktop app

See all 7 articles

Mobile devices 21

• How to use Backup function on Android/IOS
• How do I login on iOS and Android?
• I have forgotten my password
• How do I work with shares on iOS or Android?
• What are the share options on iOS and Android?

See all 21 articles

Comprehensive Manuals 3

• Administration Controls and Client Applications Manual
• On-Premise Installation and Maintenance Manual
• RushFiles Architecture and Security

Server installation 8

• RushFiles preparation for server installation
• Re-installing a RushFiles server with a new domain
• Preparation - DNS name setup
• Preparation - SSL certificate for server
• Using a subdomain to install

See all 8 articles

Control Panels 3

• APS 2.0
• WHMCS documentation
• Where to find the required WHMCS information

Server Operations 1

• Rushfiles migration from one server instance to another

Technical features 8

• Hierarchy and definitions
• User types and rights
• Share types
• Public Links
• Valid file, folder, and share names

See all 8 articles

Technical setup 4

• AD Integration
• Office Online integration
• VDI and MSI
• Moving a company’s data to a new company

Rebranding 5

• Rebranding Overview
• Rebranding guide for Windows / PC app
• Rebranding guide for MAC / OS X
• Rebranding guide for Android Application
• Rebranding guide for iOS Application

Whitepapers 1

• Data Security

System 5

• Adding drives for cache
• Moving cache on server.
• Backup and restore of RushFiles system
• After restoring your server
• Logging