Helpdesk

FAQ 33

• Files are downloaded automatically
• Why doesn't the U: drive mount on the Surface Pro X?
• Login to Office 365 on IOS
• How to see thumbnails in File Explorer
• I'm missing a file - how can I find it?

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Known issues 9

• [MacOS] Replacing pdfs with the same name using Save As in Acrobat Reader produces duplicate files
• [MacOS] Cannot Install Mac client due to error message
• PC Client Update V2R02M139 stops at 85% (updated)
• MacOS 10.14 and older
• Right click menu on PC Client

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Getting Started 1

• Get started with RushFiles

Web client 5

• Web Client - Introduction
• Web Client - Share List
• Web Client - Profile
• Web Client - Devices and Logs
• Web Client - Links

Desktop clients 3

• PC client (Windows)
• Mac client
• Change the Windows client local cache location

Mobile apps 2

• iOS client
• Android client

Company administration 8

• Company Administration - Introduction
• Company Administration - Account
• Company Administration - Share
• Company Administration - User and Group
• Company Administration - Settings (mail config, mail logs, and mail templates)

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Reseller administration 13

• Reseller Administration - Introduction
• Reseller Administration - My Account
• Reseller Administration - History
• Reseller Administration - URLs
• Reseller Administration - Skinning

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Comprehensive Manuals 3

• Administration Controls and Client Applications Manual
• On-Premise Installation and Maintenance Manual
• RushFiles Architecture and Security

Server installation 8

• RushFiles preparation for server installation
• Re-installing a RushFiles server with a new domain
• Preparation - DNS name setup
• Preparation - SSL certificate for server
• Using a subdomain to install

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Control Panels 3

• APS 2.0
• WHMCS documentation
• Where to find the required WHMCS information

Server Operations 1

• Rushfiles migration from one server instance to another

Technical features 8

• Hierarchy and definitions
• User types and rights
• Share types
• Public Links
• Valid file, folder, and share names

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Technical setup 4

• AD Integration
• Office Online integration
• VDI and MSI
• Moving a company’s data to a new company

Rebranding 5

• Rebranding Overview
• Rebranding guide for Windows / PC app
• Rebranding guide for MAC / OS X
• Rebranding guide for Android Application
• Rebranding guide for iOS Application

Whitepapers 1

• Data Security

System 5

• Adding drives for cache
• Moving cache on server.
• Backup and restore of RushFiles system
• After restoring your server
• Logging