Helpdesk

FAQ 29

• RushFiles is NOT affected by Log4j exploit
• [New Authentication] PC clock out of sync
• FAQ - Two Factor Authentication
• FAQ - What is a Primary Company?
• 2FA TOTP (authenticator app) troubleshooting

See all 29 articles

Known issues 18

• [macOS 13 Ventura Bug] MS Word's "Save As" function bug.
• [macOS 13 Ventura Bug] Files deleted in Finder remain on the Server
• [Android v5.1.0] App not working on Samsung Galaxy Tablets
• [PC Client 2.5.1] "Pending Overwrite" pop-up persists for .xls files opened with Excel
• [PC Client v2.5.1] Files last updated by v2.5.0 may fail to open

See all 18 articles

Getting Started 2

• End-users - 2FA
• Get started with RushFiles

Web Client 3.0 Beta 6

• [Web Client 3.0] Introduction
• [Web Client 3.0] Share List
• [Web Client 3.0] Profile Settings
• [Web Client 3.0] Devices and Logs
• [Web Client 3.0] Links

See all 6 articles

Web Client 5

• Web Client - Introduction
• Web Client - Share List
• Web Client - Profile
• Web Client - Devices and Logs
• Web Client - Links

Desktop Clients 4

• PC client (Windows)
• Mac client 3.0.0
• Mac client 2.8.x and below
• Change the Windows client local cache location

Mobile App 2

• iOS client
• Android client

Company Administration 9

• Company Administration - 2-Factor Authentication (2FA)
• Company Administration - Introduction
• Company Administration - Account
• Company Administration - Share
• Company Administration - User and Group

See all 9 articles

Reseller Administration 15

• Reseller Administration - 2-Factor Authentication (2FA)
• Reseller Administration - Introduction
• Reseller Administration - My Account
• Reseller Administration - History & Capacity
• Reseller Administration - URLs

See all 15 articles

Comprehensive Manuals 3

• Administration Controls and Client Applications Manual
• On-Premise Installation and Maintenance Manual
• RushFiles Architecture and Security

Plesk Extension 1

• RushFiles Cloud for Plesk

Company Administration 3.0 0

Server installation 10

• RushFiles preparation for server installation
• How to find your MongoDB version
• Check which .NET Framework version is installed on your server
• Re-installing a RushFiles server with a new domain
• Preparation - DNS name setup

See all 10 articles

Control Panels 3

• APS 2.0
• WHMCS documentation
• Where to find the required WHMCS information

Server Operations 0

Technical features 8

• Hierarchy and definitions
• User types and rights
• Share types
• Public Links
• Valid file, folder, and share names

See all 8 articles

Technical setup 4

• AD Integration
• Office Online integration
• VDI and MSI
• Moving a company’s data to a new company

Rebranding 5

• Rebranding Overview
• Rebranding guide for Windows / PC app
• Rebranding guide for MAC / OS X
• Rebranding guide for Android Application
• Rebranding guide for iOS Application

Whitepapers 1

• Data Security

System 5

• Adding drives for cache
• Moving cache on server.
• Backup and restore of RushFiles system
• After restoring your server
• Logging