Helpdesk

FAQ 31

• RushFiles is NOT affected by Log4j exploit
• [New Authentication] PC clock out of sync
• FAQ - Two Factor Authentication
• FAQ - What is a Primary Company?
• 2FA TOTP (authenticator app) troubleshooting

See all 31 articles

Known issues 17

• PC Client 2.5.0 known issues list
• [PC Client 2.5.0] Old installer version
• [Mac 3.0.0] Symbolic links are not supported
• 01-03-2022 - Issues with login [Resolved]
• [SOLVED] [Mac client] M1 Macs with Monterey 12.0.1 may not mount the virtual drive

See all 17 articles

Getting Started 2

• End-users - 2FA
• Get started with RushFiles

Web client 5

• Web Client - Introduction
• Web Client - Share List
• Web Client - Profile
• Web Client - Devices and Logs
• Web Client - Links

Desktop clients 4

• PC client (Windows)
• Mac client 3.0.0
• Mac client 2.8.x and below
• Change the Windows client local cache location

Mobile apps 2

• iOS client
• Android client

Company administration 9

• Company Administration - 2-Factor Authentication (2FA)
• Company Administration - Introduction
• Company Administration - Account
• Company Administration - Share
• Company Administration - User and Group

See all 9 articles

Reseller administration 15

• Reseller Administration - 2-Factor Authentication (2FA)
• Reseller Administration - Introduction
• Reseller Administration - My Account
• Reseller Administration - History & Capacity
• Reseller Administration - URLs

See all 15 articles

Comprehensive Manuals 3

• Administration Controls and Client Applications Manual
• On-Premise Installation and Maintenance Manual
• RushFiles Architecture and Security

Plesk Extension 1

• RushFiles Cloud for Plesk

Server installation 9

• RushFiles preparation for server installation
• Re-installing a RushFiles server with a new domain
• Preparation - DNS name setup
• Preparation - SSL certificate for server
• Using a subdomain to install

See all 9 articles

Control Panels 3

• APS 2.0
• WHMCS documentation
• Where to find the required WHMCS information

Server Operations 1

• Rushfiles migration from one server instance to another

Technical features 8

• Hierarchy and definitions
• User types and rights
• Share types
• Public Links
• Valid file, folder, and share names

See all 8 articles

Technical setup 4

• AD Integration
• Office Online integration
• VDI and MSI
• Moving a company’s data to a new company

Rebranding 5

• Rebranding Overview
• Rebranding guide for Windows / PC app
• Rebranding guide for MAC / OS X
• Rebranding guide for Android Application
• Rebranding guide for iOS Application

Whitepapers 1

• Data Security

System 5

• Adding drives for cache
• Moving cache on server.
• Backup and restore of RushFiles system
• After restoring your server
• Logging