Known issues

Here you can find information on known issues that may afflict your use of the RushFiles system

[MacOS] Replacing pdfs with the same name using Save As in Acrobat Reader produces duplicate files
Dear RushFiles Users, If you use Adobe Acrobat Reader with RushFiles, please be aware that there is an issue when replacing identical files using Save ...
Thu, 27 Feb, 2020 at 10:03 AM
[MacOS] Cannot Install Mac client due to error message
Dear RushFiles Users, Some of our users reported that they receive a message saying "Installer.pkg can't be opened because Apple cannot check...
Wed, 30 Oct, 2019 at 2:58 PM
PC Client Update V2R02M139 stops at 85% (updated)
Dear RushFiles Users, Some of our users reported that the recent PC Client update sometimes stops at 85%. If you experience this, please stop the upda...
Wed, 30 Oct, 2019 at 3:16 PM
MacOS 10.14 and older
As the new MacOS 10.14 was released the previous version of FUSE is no longer supported causing issues for our client to run. You will get a warning saying...
Wed, 4 Sep, 2019 at 3:06 PM
Right click menu on PC Client
It seems there is an issue with the Right-click context menu on the PC and VDI Client. It appears to be a user permissions rights preventing the context me...
Mon, 4 Mar, 2019 at 12:10 PM
"Create a share when a user is created" option
There currently is an issue with the "Create a share when a user is created" option in the web client. When a new user is invited, this default s...
Thu, 21 Mar, 2019 at 11:34 AM
Can't open images or photos that are not available locally
Issue: Some users experience that when a photo or image is not downloaded (has the small X overlay over the file's icon), then the file will not open...
Wed, 31 Jul, 2019 at 3:25 PM
Problem with PC Client uninstaller for version V2R02M134 and below
For PC Client version V2R02M134 and below, there is an issue with the built-in uninstaller. Attached is an uninstaller that can be used.  How to use it...
Wed, 11 Sep, 2019 at 2:47 PM
[MacOS client] Downgrade from version 2.5.0 to 2.4.8
Dear RushFiles users, We have identified a problem that prevents the normal usage of the 2.5.0 version of the Mac client. To prevent other users from u...
Fri, 17 Jan, 2020 at 4:03 PM