Known issues

Here you can find information on known issues that may afflict your use of the RushFiles system

[MacOS] Cannot Install Mac client due to error message
Dear RushFiles Users, Some of our users reported that they receive a message saying "Installer.pkg can't be opened because Apple cannot check...
Wed, 30 Oct, 2019 at 2:58 PM
[MacOS] 0 byte files when saving files from a browser to RushFiles
Dear RushFiles Mac users, There is an issue where downloading a file directly from a browser to the RushFiles drive on your Mac, you get 0 byte files. ...
Fri, 8 Nov, 2019 at 12:41 PM
PC Client Update V2R02M139 stops at 85% (updated)
Dear RushFiles Users, Some of our users reported that the recent PC Client update sometimes stops at 85%. If you experience this, please stop the upda...
Wed, 30 Oct, 2019 at 3:16 PM
Public links expire immediately
Dear RushFiles Users, We have recently encountered an issue with public links that they immediately expire after creation for some already created compa...
Wed, 30 Oct, 2019 at 3:27 PM
MacOS 10.14 and older
As the new MacOS 10.14 was released the previous version of FUSE is no longer supported causing issues for our client to run. You will get a warning saying...
Wed, 4 Sep, 2019 at 3:06 PM
Right click menu on PC Client
It seems there is an issue with the Right-click context menu on the PC and VDI Client. It appears to be a user permissions rights preventing the context me...
Mon, 4 Mar, 2019 at 12:10 PM
"Create a share when a user is created" option
There currently is an issue with the "Create a share when a user is created" option in the web client. When a new user is invited, this default s...
Thu, 21 Mar, 2019 at 11:34 AM
Can't open images or photos that are not available locally
Issue: Some users experience that when a photo or image is not downloaded (has the small X overlay over the file's icon), then the file will not open...
Wed, 31 Jul, 2019 at 3:25 PM
Problem with PC Client uninstaller for version V2R02M134 and below
For PC Client version V2R02M134 and below, there is an issue with the built-in uninstaller. Attached is an uninstaller that can be used.  How to use it...
Wed, 11 Sep, 2019 at 2:47 PM