Known issues

Here you can find information on known issues that may afflict your use of the RushFiles system

[PC Client] The web installer installs the client for the Admin user
The PC Client's web installer always installs the client app for the Admin user, even if it's run on a non-admin user as it needs to run in Admin ...
Mon, 1 Mar, 2021 at 2:39 PM
[Mac client] RushFiles drive might not mount on first try on Big Sur
Dear RushFiles users, For now, we have undefined behavior with the latest macOS version and FUSE, which our application uses to mount the virtual drive....
Tue, 2 Mar, 2021 at 9:40 AM
[Mac client] M1 Macs with Big Sur 11.1 / 11.2 don't mount the virtual drive
Dear RushFiles users, The Mac client uses FUSE to mount the RushFiles drive on macOS devices, which is currently blocked from loading on M1 Macs with Bi...
Thu, 6 May, 2021 at 2:28 PM
[PC Client 2.3.3] Known issues and solutions
Dear RushFiles users, In this article, you can see the common problems you might encounter in version 2.3.3 , and their solutions: Problem: After st...
Thu, 10 Dec, 2020 at 2:00 PM
[PC Client 2.3.2] Known Issues and solutions
Dear RushFiles Users, We have experienced some problems with the newest version of the client. Below, we'll list the common problems and solutions...
Thu, 26 Nov, 2020 at 11:11 AM
l_Invalid Token at activating your account
When you are activating your user account for the first time, you might come across an l_Invalid Token message when you click the link which you need to use...
Mon, 30 Nov, 2020 at 2:30 PM
[MacOS] Cannot Install Mac client due to error message
Dear RushFiles Users, Some of our users reported that they receive a message saying "Installer.pkg can't be opened because Apple cannot check...
Wed, 30 Oct, 2019 at 2:58 PM
UPDATED [False Positive] Windows Defender identifies PC client installer as threat
Dear RushFiles Users, Windows Defender might identify the PC client installer as a threat. We would of course never put malicious code into our soft...
Fri, 11 Dec, 2020 at 9:00 AM
Right click menu on PC Client
It seems there is an issue with the Right-click context menu on the PC and VDI Client. It appears to be a user permissions rights preventing the context me...
Mon, 4 Mar, 2019 at 12:10 PM
Can't open images or photos that are not available locally
Issue: Some users experience that when a photo or image is not downloaded (has the small X overlay over the file's icon), then the file will not open...
Wed, 31 Jul, 2019 at 3:25 PM