Known issues

Here you can find information on known issues that may afflict your use of the RushFiles system

[MacOS] Cannot Install Mac client due to error message
Dear RushFiles Users, Some of our users reported that they receive a message saying "Installer.pkg can't be opened because Apple cannot check...
Wed, 30 Oct, 2019 at 2:58 PM
[MacOS] 0 byte files when saving files from a browser to RushFiles
Dear RushFiles Mac users, There is an issue where downloading a file directly from a browser to the RushFiles drive on your Mac, you get 0 byte files. ...
Fri, 8 Nov, 2019 at 12:41 PM
PC Client Update V2R02M139 stops at 85% (updated)
Dear RushFiles Users, Some of our users reported that the recent PC Client update sometimes stops at 85%. If you experience this, please stop the upda...
Wed, 30 Oct, 2019 at 3:16 PM
MacOS 10.14 and older
As the new MacOS 10.14 was released the previous version of FUSE is no longer supported causing issues for our client to run. You will get a warning saying...
Wed, 4 Sep, 2019 at 3:06 PM
Right click menu on PC Client
It seems there is an issue with the Right-click context menu on the PC and VDI Client. It appears to be a user permissions rights preventing the context me...
Mon, 4 Mar, 2019 at 12:10 PM
"Create a share when a user is created" option
There currently is an issue with the "Create a share when a user is created" option in the web client. When a new user is invited, this default s...
Thu, 21 Mar, 2019 at 11:34 AM
Can't open images or photos that are not available locally
Issue: Some users experience that when a photo or image is not downloaded (has the small X overlay over the file's icon), then the file will not open...
Wed, 31 Jul, 2019 at 3:25 PM
Problem with PC Client uninstaller for version V2R02M134 and below
For PC Client version V2R02M134 and below, there is an issue with the built-in uninstaller. Attached is an uninstaller that can be used.  How to use it...
Wed, 11 Sep, 2019 at 2:47 PM
[MacOS client] Downgrade from version 2.5.0 to 2.4.8
Dear RushFiles users, We have identified a problem that prevents the normal usage of the 2.5.0 version of the Mac client. To prevent other users from u...
Fri, 17 Jan, 2020 at 4:03 PM