Known issues

Here you can find information on known issues that may afflict your use of the RushFiles system

[PC Client] Update problems - UPDATED
Due to high request load, some customers experienced a slow update download rate. These issues have been resolved. However, if your customers experience...
Tue, 30 Jun, 2020 at 9:52 AM
PC Client Update stops at 85% (updated)
Dear RushFiles Users, Some of our users reported that the recent PC Client update sometimes stops at 85%. If you experience this, please stop the upda...
Tue, 16 Jun, 2020 at 11:36 AM
[MacOS] Replacing pdfs with the same name using Save As in Acrobat Reader produces duplicate files
Dear RushFiles Users, If you use Adobe Acrobat Reader with RushFiles, please be aware that there is an issue when replacing identical files using Save ...
Thu, 27 Feb, 2020 at 10:03 AM
[MacOS] Cannot Install Mac client due to error message
Dear RushFiles Users, Some of our users reported that they receive a message saying "Installer.pkg can't be opened because Apple cannot check...
Wed, 30 Oct, 2019 at 2:58 PM
MacOS 10.14 and older
As the new MacOS 10.14 was released the previous version of FUSE is no longer supported causing issues for our client to run. You will get a warning saying...
Wed, 4 Sep, 2019 at 3:06 PM
Right click menu on PC Client
It seems there is an issue with the Right-click context menu on the PC and VDI Client. It appears to be a user permissions rights preventing the context me...
Mon, 4 Mar, 2019 at 12:10 PM
"Create a share when a user is created" option
There currently is an issue with the "Create a share when a user is created" option in the web client. When a new user is invited, this default s...
Thu, 21 Mar, 2019 at 11:34 AM
Can't open images or photos that are not available locally
Issue: Some users experience that when a photo or image is not downloaded (has the small X overlay over the file's icon), then the file will not open...
Wed, 31 Jul, 2019 at 3:25 PM