Known issues

Here you can find information on known issues that may afflict your use of the RushFiles system

PC Client 2.5.0 known issues list
This article contains the known issues of PC Client version 2.5.0 and possible workarounds. Let us know about any other issues not listed here. Content...
Thu, 5 May, 2022 at 3:29 PM
[PC Client 2.5.0] Old installer version
Dear RushFiles Users, If you're trying to install the client but it does not work afterwards, please check the details of the installer you are usi...
Tue, 19 Apr, 2022 at 11:50 PM
[Mac 3.0.0] Symbolic links are not supported
Dear RushFiles users, We have discovered an issue in Mac client 3.0.0 where files stored under folders that are symbolic links are not uploaded. Our de...
Mon, 4 Apr, 2022 at 2:20 PM
01-03-2022 - Issues with login [Resolved]
10:41 CET Our engineers are looking into issues related to failing logins. We apologize for any inconvenience caused. 10:50 CET The login issue...
Tue, 1 Mar, 2022 at 10:58 AM
[SOLVED] [Mac client] M1 Macs with Monterey 12.0.1 may not mount the virtual drive
Some users have reported that their M1 Mac with Monterey 12.0.1 do not mount the virtual drive. We are investigating the issue. For now, we advise use...
Fri, 19 Nov, 2021 at 12:29 PM
Firebase Crashlytics enabled by default on Android 8
On some devices using Android 8, Crash reporting is enabled by default. Users that would like to opt out need to do so in the Account menu - toggle the ...
Fri, 8 Oct, 2021 at 3:50 PM
[PC Client] - .xls files opened with Excel may be saved automatically at closing them
There is an issue where .xls files may be automatically saved at closing them after being opened with Excel, even if the file was not edited. The behavior i...
Tue, 1 Mar, 2022 at 11:43 AM
[PC Client] The web installer installs the client for the Admin user
The PC Client's web installer always installs the client app for the Admin user, even if it's run on a non-admin user as it needs to run in Admin ...
Mon, 1 Mar, 2021 at 2:39 PM
[Mac client] RushFiles drive might not mount on first try on Big Sur
Dear RushFiles users, For now, we have undefined behavior with the latest macOS version and FUSE, which our application uses to mount the virtual drive....
Tue, 2 Mar, 2021 at 9:40 AM
[Mac client] M1 Macs with Big Sur 11.1 / 11.2 don't mount the virtual drive
Dear RushFiles users, The Mac client uses FUSE to mount the RushFiles drive on macOS devices, which is currently blocked from loading on M1 Macs with Bi...
Thu, 6 May, 2021 at 2:28 PM