Known issues

Here you can find information on known issues that may afflict your use of the RushFiles system

MacOS 10.15 Catalina not yet supported
Dear RushFiles users, We have encountered some problems when running the Mac client on the recently released MacOS version 10.15 Catalina. Please be...
Wed, 9 Oct, 2019 at 10:14 AM
PC Client Update V2R02M139 stops at 85%
Dear RushFiles Users, Some of our users reported that the recent PC Client update sometimes stops at 85%. If you experience this, please stop the updat...
Fri, 11 Oct, 2019 at 8:09 AM
Public links expire immediately
Dear RushFiles Users, We have recently encountered an issue with public links that they immediately expire after creation for some already created compa...
Thu, 10 Oct, 2019 at 9:00 AM
[MacOS client] Downgrade from version 2.5.0 to 2.4.8
Dear RushFiles users, We have identified a problem that prevents the normal usage of the 2.5.0 version of the Mac client. To prevent other users from u...
Fri, 21 Jun, 2019 at 2:01 PM
MacOS 10.14 and older
As the new MacOS 10.14 was released the previous version of FUSE is no longer supported causing issues for our client to run. You will get a warning saying...
Wed, 4 Sep, 2019 at 3:06 PM
Skinning
There is currently an issue regarding the Skinning of the web client, both on the reseller panel, and in company administration. Due to this issue, the...
Thu, 23 May, 2019 at 12:51 PM
Sync is stuck? (Solved)
One of the reasons for a sync that is blocked can be an error in the current version of the application.  If you locate the logfiles, use shortcut %loca...
Wed, 6 Feb, 2019 at 8:17 AM
Right click menu on PC Client
It seems there is an issue with the Right-click context menu on the PC and VDI Client. It appears to be a user permissions rights preventing the context me...
Mon, 4 Mar, 2019 at 12:10 PM
"Create a share when a user is created" option
There currently is an issue with the "Create a share when a user is created" option in the web client. When a new user is invited, this default s...
Thu, 21 Mar, 2019 at 11:34 AM
[PC Client] After updating to V2R02M137, I need to login again.
With the PC client's update to V2R02M137, we have changed the way user credentials are stored by the app, in order to make it more secure. This result...
Mon, 15 Jul, 2019 at 12:33 PM