Known issues

Here you can find information on known issues that may afflict your use of the RushFiles system

[PC Client 2.5.1] "Pending Overwrite" pop-up persists for .xls files opened with Excel
We have identified an issue where the "Pending Overwrite" pop-up message persists. The issue is triggered when a .xls file receives a remote updat...
Tue, 26 Jul, 2022 at 3:37 PM
[PC Client v2.5.1] Files last updated by v2.5.0 may fail to open
Files last updated by version 2.5.0 may occasionally fail to open in version 2.5.1, due to an issue in v2.5.0. Restarting the client will solve this pr...
Thu, 14 Jul, 2022 at 10:21 AM
[New Mac Client] Drive may not mount after restarting the app
In Mac Client versions 3.0.0 - 3.0.2, the virtual drive may not mount after the client is restarted. This occurs occasionally after installing multiple bran...
Thu, 14 Jul, 2022 at 10:49 AM
[New Mac Client] Shares Can't Be Viewed via the New Mac Client 3.0.0/3.0.1
We have received reports and discovered a bug in the New Mac Client application where some of the shares cannot be viewed entirely on the new version of the...
Mon, 4 Jul, 2022 at 3:15 PM
PC Client 2.5.0 known issues list
This article contains the known issues of PC Client version 2.5.0 and possible workarounds. Let us know about any other issues not listed here. Content...
Wed, 22 Jun, 2022 at 3:15 PM
[PC Client 2.5.0] Old installer version
Dear RushFiles Users, If you're trying to install the client but it does not work afterwards, please check the details of the installer you are usi...
Tue, 19 Apr, 2022 at 11:50 PM
[Mac 3.0.0] Symbolic links are not supported
Dear RushFiles users, We have discovered an issue in Mac client 3.0.0 where files stored under folders that are symbolic links are not uploaded. Our de...
Mon, 4 Apr, 2022 at 2:20 PM
01-03-2022 - Issues with login [Resolved]
10:41 CET Our engineers are looking into issues related to failing logins. We apologize for any inconvenience caused. 10:50 CET The login issue...
Tue, 1 Mar, 2022 at 10:58 AM
[SOLVED] [Mac client] M1 Macs with Monterey 12.0.1 may not mount the virtual drive
Some users have reported that their M1 Mac with Monterey 12.0.1 do not mount the virtual drive. We are investigating the issue. For now, we advise use...
Fri, 19 Nov, 2021 at 12:29 PM
Firebase Crashlytics enabled by default on Android 8
On some devices using Android 8, Crash reporting is enabled by default. Users that would like to opt out need to do so in the Account menu - toggle the ...
Fri, 8 Oct, 2021 at 3:50 PM