FAQ

Default solution folder, feel free to edit or delete it.

[New Authentication] PC clock out of sync
Dear RushFiles users, Please note that in order to be authenticated by the new authentication system, your system's clock must be synchronized wit...
Tue, 30 Mar, 2021 at 9:13 AM
FAQ - Two Factor Authentication
Two-factor authentication is now available in RushFiles! In order to help you get started with using 2FA, we've created a small FAQ about this topi...
Fri, 20 Aug, 2021 at 3:56 PM
FAQ - What is a Primary Company?
All RushFiles users have a primary company account, which is typically the very first account they are invited to. If you are a user on multiple company ac...
Mon, 9 Nov, 2020 at 4:02 PM
2FA TOTP (authenticator app) troubleshooting
You may experience that the system does not accept your seemingly valid 2FA code when using TOTP (through an authenticator app). You can always log in u...
Thu, 29 Apr, 2021 at 1:19 PM
I'm missing a file - how can I find it? [Windows client]
I uploaded a file to RushFiles but the file is now missing or cannot be opened - what can I do to find it? Solution 1: 1.    Find the RushFiles Windo...
Tue, 31 Mar, 2020 at 2:08 PM
Files are downloaded automatically
You might experience that some files are downloaded to your machine automatically. This can happen either when you click on the file's parent folder, ...
Fri, 21 May, 2021 at 10:45 AM
Why doesn't the U: drive mount on the Surface Pro X?
This is because the Surface Pro X has an ARM-based processor that requires drivers designed for the ARM processor architecture. These drivers are not av...
Fri, 10 Jan, 2020 at 12:23 PM
Login to Office 365 on IOS
With RushFiles and Office 365, you can now open and edit your files directly from the Office Application. How to enable this: - Open your Office appli...
Tue, 2 Mar, 2021 at 9:52 AM
How to see thumbnails in File Explorer
In order to see thumbnails of your pictures in File Explorer, you'll first need to have the pictures available offline. ✔    Open your RushFiles ...
Mon, 16 Dec, 2019 at 9:55 AM
Change language
RushFiles supports multiple languages. You can easily change the language with a few steps. WebClient: Login to the webclient, and click on the &qu...
Thu, 21 Feb, 2019 at 9:52 AM