FAQ

Default solution folder, feel free to edit or delete it.

iOS App — Compatibility with iOS 17
Compatibility with iOS 17 We're working on updating our iOS client app to ensure compatibility with iOS 17, which is set to launch between 13 and 2...
Tue, 12 Sep, 2023 at 11:53 AM
RushFiles is NOT affected by Log4j exploit
We have verified that RushFiles applications do not use Log4j, therefore RushFiles is not affected by the recently discovered vulnerability, CVE-2021-44228 ...
Tue, 14 Dec, 2021 at 8:39 AM
[New Authentication] PC clock out of sync
Dear RushFiles users, Please note that in order to be authenticated by the new authentication system, your system's clock must be synchronized with...
Tue, 30 Mar, 2021 at 9:13 AM
Client app limitations
We've gathered all known limitations of each client application. Please note that these are subject to change. PC Client: Capacity: For optimal ...
Mon, 18 Sep, 2023 at 10:28 AM
FAQ - Two Factor Authentication
Two-factor authentication is now available in RushFiles! In order to help you get started with using 2FA, we've created a small FAQ about this topic...
Fri, 20 Aug, 2021 at 3:56 PM
FAQ - What is a Primary Company?
All RushFiles users have a primary company account, typically the first account they are invited to. If you are a user on multiple company accounts, it&#...
Wed, 6 Jul, 2022 at 2:21 PM
2FA TOTP (authenticator app) troubleshooting
You may experience that the system does not accept your seemingly valid 2FA code when using TOTP (through an authenticator app). You can always log in u...
Thu, 29 Apr, 2021 at 1:19 PM
I'm missing a file - how can I find it? [Windows client]
I uploaded a file to RushFiles but the file is now missing or cannot be opened - what can I do to find it? Solution 1: 1.    Find the RushFiles Windo...
Tue, 31 Mar, 2020 at 2:08 PM
File Locking
With RushFiles, you can now lock your files to prevent changes while you are working on the file. File locking will lock the file on a user level, mean...
Wed, 6 Jul, 2022 at 3:08 PM
Files are downloaded automatically
You might experience that some files are downloaded to your machine automatically. This can happen either when you click on the file's parent folder, w...
Fri, 21 May, 2021 at 10:45 AM