FAQ

Default solution folder, feel free to edit or delete it.

Why did my user not get a private share
There are two reasons why a user does not have a private share: In the creation phase the create private share was set to <NO>. The user was fi...
Wed, 20 Feb, 2019 at 12:55 PM
Why does the PC client show the same drive size as the local storage
The network drive generated with the PC client shows the same drive information as the local storage, because the local storage is the limit for how much d...
Wed, 20 Feb, 2019 at 12:57 PM
The Drive takes up to a minute to start (if not used in approx. 10 min.)
The cloud drive is a Network drive. Because of this, Windows searches the Network drives every once in a while when the cloud drive is accessed. Please...
Wed, 20 Feb, 2019 at 1:34 PM
Sharing of files in Revit (AutoDesk)
The cloud drive solution is a distributed file system. This means that the files are always local files, and not connected directly to the server. This...
Wed, 20 Feb, 2019 at 1:43 PM
AD Integration - problems with a company.
If your AD synchronization for a company doesn't work (and others' do). It's most likely due to the configuration of that single company. ...
Mon, 16 Dec, 2019 at 9:37 AM
macOS: volume does not support permanent version storage
Newer versions of Mac OS X application can issue the following alert while saving to CloudDrive: "The document 'file name' is on a volum...
Wed, 20 Feb, 2019 at 1:59 PM
Share gets renamed to something weird
As Windows can not handle two folders with the same name, but RushFiles can, the PC client will rename the second folder by putting a timestamp at the end ...
Wed, 20 Feb, 2019 at 2:05 PM
Frequent login requried
The client will only accept one login in the same session. Most browsers will keep the same session over multiple tabs. Logging in on a new user on a d...
Wed, 20 Feb, 2019 at 2:21 PM
Uploading files to the PC and Mac Client uses double space on disk
When uploading files to the PC and Mac client, you might experience that it uses up twice the space for the files you work on. This is because the clie...
Wed, 20 Feb, 2019 at 2:28 PM
Upload and Download speed limitations
There are no limitations to the speed that clients can get. Up and download is done by getting chunks (small pieces) of data, and not by streaming the ...
Wed, 20 Feb, 2019 at 2:36 PM