You might experience that some files are downloaded to your machine automatically. This can happen either when you click on the file's parent folder, when you open the folder, or when you select the file.


This happens most often due to having the Preview or the Details pane enabled in File Explorer's View options. This functionality is not supported in the PC client. The reason for the automatic download is that Windows needs to scan the file in order to generate a preview to show in the Preview or Details pane.


To solve this problem, disable these options in File Explorer:

1.    Open File Explorer.

2.    Click on View.

3.    Disable the Preview or Details pane, depending on which one is enabled.



The problem should be solved at this point.


If you still experience the issue, please verify that no third party antivirus apps are actively scanning the RushFiles drive. To test this, you can disable the antivirus app and see if the problem still occurs.


If this solves it, then please whitelist the RushFiles drive in your antivirus software.


If neither of these solve the problem, please create a ticket on our helpdesk.