FAQ

Default solution folder, feel free to edit or delete it.

Why do I get an email saying: "has reached XX% of it's maximum limit of X b storage"
If you get an email saying that your company account has reached XX% of its maximum amount, it might be because you have a private share and the settings a...
Wed, 20 Feb, 2019 at 11:40 AM
Online / Offline files
By default, RushFiles lists all files and folders in the sync and share solution the user is granted access to on the corporate file share. This can be...
Thu, 16 May, 2019 at 8:09 PM
Difference between Download folder and Start/Stop synchronization?
In Windows Explorer/Finder, there are two options for keeping your folder/files locally stored.  "Download folder" and "Start/stop synch...
Wed, 6 Mar, 2019 at 2:32 PM
Why do I get a Can't "Save as" message
If you have Read only access, you can't save data to that location or Share. To get the access rights changed, you should contact your system...
Wed, 20 Feb, 2019 at 11:54 AM
Why does the drive not mount?
Is the user validated, everything looks OK, but the drive does not mount? Usually, this is because the client is started with administrator rights. ...
Wed, 20 Feb, 2019 at 11:24 AM
Does RushFiles support Linux servers
Unfortunately RushFiles does not support Linux server OS currently.
Wed, 20 Feb, 2019 at 11:25 AM
Frequency of syncing the files
Windows app: Instantaneously. Web app: Instantaneously / On refresh. MAC app: Every 5 seconds. Mobile app: On login or on pull down
Wed, 20 Feb, 2019 at 11:30 AM
How to reset my password
To reset your password: Copy and paste https://global.rushfiles.com/getuserdomain.aspx?useremail= into your browser Type in your email address used w...
Fri, 11 Oct, 2019 at 8:24 AM
Public links are not working
Because of the meta file structure, it's possible to create public links before files are completely uploaded to the server. If the server can...
Wed, 20 Feb, 2019 at 12:40 PM
Setting max days and max versions to 0
As an administrator of a company or a reseller, you have the option to change how long file versions and history files are kept. The history retention ...
Tue, 25 Feb, 2020 at 2:22 PM