FAQ

Default solution folder, feel free to edit or delete it.

Why do I get a Can't "Save as" message
If you have Read only access, you can't save data to that location or Share. To get the access rights changed, you should contact your system...
Wed, 20 Feb, 2019 at 11:54 AM
Why does the drive not mount?
Is the user validated, everything looks OK, but the drive does not mount? Usually, this is because the client is started with administrator rights. ...
Wed, 20 Feb, 2019 at 11:24 AM
Does RushFiles support Linux servers
Unfortunately RushFiles does not support Linux server OS currently.
Wed, 20 Feb, 2019 at 11:25 AM
Frequency of syncing the files
Windows app: Instantaneously. Web app: Instantaneously / On refresh. MAC app: Every 5 seconds. Mobile app: On login or on pull down
Wed, 20 Feb, 2019 at 11:30 AM
How to reset my password
To reset your password: Copy and paste https://global.rushfiles.com/getuserdomain.aspx?useremail= into your browser Type in your email address used w...
Fri, 11 Oct, 2019 at 8:24 AM
Public links are not working
Because of the meta file structure, it's possible to create public links before files are completely uploaded to the server. If the server can...
Wed, 20 Feb, 2019 at 12:40 PM
Setting max days and max versions to 0
As an administrator of a company or a reseller, you have the option to change how long file versions and history files are kept. The history retention ...
Tue, 25 Feb, 2020 at 2:22 PM
Why did my user not get a private share
There are two reasons why a user does not have a private share: In the creation phase the create private share was set to <NO>. The user was fi...
Wed, 20 Feb, 2019 at 12:55 PM
Why does the PC client show the same drive size as the local storage
The network drive generated with the PC client shows the same drive information as the local storage, because the local storage is the limit for how much d...
Wed, 20 Feb, 2019 at 12:57 PM
The Drive takes up to a minute to start (if not used in approx. 10 min.)
The cloud drive is a Network drive. Because of this, Windows searches the Network drives every once in a while when the cloud drive is accessed. Please...
Wed, 20 Feb, 2019 at 1:34 PM