FAQ

Default solution folder, feel free to edit or delete it.

How to see thumbnails in File Explorer
In order to see thumbnails of your pictures in File Explorer, you'll first need to have the pictures available offline. ✔    Open your RushFiles ...
Mon, 16 Dec, 2019 at 9:55 AM
Change Language
RushFiles functions in multiple languages as we want to ensure that all users can read and navigate through our products seamlessly. The language can b...
Mon, 15 Aug, 2022 at 11:35 AM
Why do I get an email saying: "has reached XX% of it's maximum limit of X b storage"
If you get an email saying that your company account has reached XX% of its maximum amount, it might be because you have a private share and the settings a...
Wed, 20 Feb, 2019 at 11:40 AM
Online / Offline files
By default, RushFiles lists all files and folders in the sync and share solution the user is granted access to on the corporate file share. This can be...
Tue, 8 Mar, 2022 at 1:46 PM
Difference between Download folder and Start/Stop synchronization?
In Windows Explorer/Finder, there are two options for keeping your folder/files locally stored.  "Download folder" and "Start/stop synch...
Wed, 6 Mar, 2019 at 2:32 PM
Why does the drive not mount?
Is the user validated, everything looks OK, but the drive does not mount? Usually, this is because the client is started with administrator rights. ...
Wed, 20 Feb, 2019 at 11:24 AM
Does RushFiles support Linux servers
Unfortunately RushFiles does not support Linux server OS currently.
Wed, 20 Feb, 2019 at 11:25 AM
Setting max days and max versions to 0
As an administrator of a company or a reseller, you have the option to change how long file versions and history files are kept. The history retention ...
Tue, 25 Feb, 2020 at 2:22 PM
Why did my user not get a private share
There are two reasons why a user does not have a private share: In the creation phase the create private share was set to <NO>. The user was fi...
Wed, 20 Feb, 2019 at 12:55 PM
Why does the PC client show the same drive size as the local storage
The network drive generated with the PC client shows the same drive information as the local storage, because the local storage is the limit for how much d...
Wed, 20 Feb, 2019 at 12:57 PM