We have received reports and discovered a bug in the recent update to the new Web Client.

Issue Description:

The issue occurs when previewing files with filename containing numerous non-ascii characters. It returns an error when the Web client is trying to retrieve the file information from the server.

This only affected the Web client, and the files can still be downloaded.

Affected Item(s):

  • Platform: Web Client
  • Version: 3.1.2

Our Product and Development team is working on a permanent solution to resolve this issue.

We apologize for the inconvenience this may have caused you.

RushFiles Team