Before reporting a bug, please see whether it is already a known issue or limitation. If it's not, please use template below to submit a bug report.


Scroll past the template for further information about finding the correct application version and the log files.


NOTE: If you are not a RushFiles Partner, please report the issue to your reseller instead.


[Client Type and Version]:


Examples:

  • New Web Client version 3.1
  • Old Web Client version 3.0
  • PC Client version 2.5.2
  • Mac Client version 3.0.1


[Operating System, or Browser Type and Version]:


Examples:

  • Chrome 114.0.5735.91
  • Safari 16.4.1
  • Windows 11 Pro, 21H2 22000.1936
  • macOS 13.4 (Ventura)


[Domain]:


Example:

  • rushfiles.cloud


[Summary]:


Example:

  • Word document cannot be previewed in Public Link served by New Web Client


[Reproduction steps]:


Example:

  • Create a public link to a Word file
  • Open the public link in the New Web Client
  • Click the Word file to preview it


[Observed result]:


Example:

  • An error message saying that the "pdf is corrupted" is shown.


[Expected result]:


Example:

  • The Word file is previewed.


[Date/time of occurrence]:


Example:

  • 01/06/2023 at 13:00 CEST



Notes:

  • End-users should report bugs to their RushFiles Reseller.
  • Client log files are mandatory when reporting a bug concerning our native client apps for Windows and macOS. Scroll down to see where to find them.
  • If possible, please provide screen captures showcasing the issue.



How to find the application version:

  • PC Client:
    • Right-click the client's systray icon.
    • Or Open the UI and go to the Settings page.
  • macOS Client:
    • Click the app icon in the top bar.
    • Click the "cogwheel" icon.
    • Click Settings.
  • iOS / Android Clients:
    • Tap Settings in the bottom menu.
    • Tap Profile.
  • Old Web Client \ Old Web Client Reseller:
    • Hover your cursor over the (i) button in the top-right corner.
  • New Web Client:
    • The version number is shared between the Old and New Web Clients. Until a dedicated button is implemented in the New Web Client, please switch to the Old Web Client in your Profile menu, and follow the instructions above.



Log files default path:


  • PC Client:
    • C:\Users\yourusername\AppData\Local\RfUserData\NewClientLogs
    • %localappdata%\RfUserData\NewClientLogs
  • macOS Client:
    • /Users/yourusername/Library/Group Containers/SMTN535HNY.group.com.rushfiles.clouddrive/Logs
    • Note: the exact folder within Group Containers is different for each whitelabelled client app. If you're a reseller with a white-labelled client app, please create a ticket to receive the exact path if needed.