We are currently experiencing unstable connectivity to our SaaS domains due to an issue with our datacenter provider.
Users may notice:
Extremely slow page loading
Blank screen after login
500 server errors
Repeated red notifications saying:
“A call to the server went wrong. Please make sure you are connected to the internet.”
Certain environments temporarily unreachable
Rushfiles.cloud is back online
The fix was deployed to rushfiles.cloud at 03:40 PM CET, and the environment has been fully functioning since 04:30 PM CET.
All environments and services are fully operational once again.
Rushfiles.one is back online, update for rushfiles.cloud.
We have applied a fix, and rushfiles.one is back online again. We continue monitoring the situation.
Rushfiles.cloud is expected to be back online about 20 - 30 minutes as well.
The intermittent authentication issues have been resolved.
However, the rushfiles.cloud and rushfiles.one domains are currently completely unreachable.
We have identified the root cause and are actively working to restore access as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience.
Our datacenter provider is currently experiencing technical issues, which are impacting connectivity to some RushFiles environments.
Our engineering team is actively coordinating with the datacenter provider to resolve the connectivity issue and is closely monitoring the situation.
We will update this article as soon as more information becomes available.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this as quickly as possible.
RushFiles Team