When working offline in the macOS Client, files that undergo both content updates and rename actions may not have all changes fully synchronized once the connection is restored.
This behavior only occurs when update and rename actions are mixed on the same file while the client is offline or temporarily unable to reach the server.
Files that are only updated while offline sync correctly
Files that are only renamed while offline sync correctly
For files where updates and renames are alternated while offline:
File content updates are synced correctly
Rename changes may be missing in the Web App after reconnection
The same behavior can also occur if the server is temporarily unavailable, not only when the client is fully offline.
All offline actions, including both content updates and rename operations, should be fully synchronized once the connection is restored.
Our Development team has identified this issue and is actively working on a fix. A resolution is planned for a future macOS Client update.
Until this is resolved, we recommend:
Avoid mixing rename and content update actions on the same file while offline
If both actions are required, perform them while the client is fully online whenever possible
Users, please contact the reseller for assistance. Each reseller manages its own company accounts and provides support for access, configuration, and troubleshooting.
Partners and resellers, please contact the RushFiles Support team by submitting a new ticket at: Submit New Support Ticket