Introduction


This article outlines the current known issues and limitations of the Windows App. These behaviors are already known to the product team and may be addressed or improved in future releases. Sharing these details helps set the right expectations when rolling out the Windows App to users.


App version:

  • Windows App v2.0.0.0


Limitations


  • The Windows App can only store files on the C: drive.
  • Maximum supported file path length is somewhat lower compared to our other client apps.
  • Initial synchronization may take longer compared to the PC Client, especially for accounts with a large amount of data. Speeds have been improved in version 2.0.0.0.
  • File and folder counts, as well as total size, shown in the RushFiles folder Properties in File Explorer may be incorrect.


Known Issues


  • General: File status indicators in Windows Explorer may not always reflect the actual file state, especially in deeply nested folder structures. Two known cases:
    • Folders whose descendant's content have been change show a "Syncing" icon.
    • A file that initially failed to download, or its download was cancelled, will retain the red X ("Failed") status icon even after a successful download.
  • General: Opening a locally OneDrive-synced folder may automatically start the Windows App if it is not already running.
  • General: Notifications are missing for situations involving lack of permissions, full storage, or server connection errors.
  • General: ZIP files display folder-specific options in their context menu.
  • General: The Windows App user interface may become temporarily unresponsive during logout. The duration depends on the total amount of stored data.
  • General: At login or startup, the share list may briefly display an empty share list and storage. The missing values are populated shortly afterwards.


Need help?


Users, please contact the reseller for assistance. Each reseller manages its own company accounts and provides support for access, configuration, and troubleshooting.


Partners and resellers, please contact the RushFiles Support team by submitting a new ticket at: Submit New Support Ticket