Issue Overview


We’ve identified a known issue affecting the RushFiles PC Client (both Legacy and New versions) when folder names contain the tilde character (~, Unicode U+007E).


When a folder includes this character, several operations may fail:

  • Folder Rename → Appears as “Pending transfer” briefly, then disappears. The rename is not synced to the server, and the Web Client still shows the old folder name.
  • File Upload → Files placed inside a tilde-folder fail to sync and never appear online.
  • File Move → Moving files into or out of a tilde-folder fails to sync, leaving files unsynchronized.


In logs, these rename attempts are incorrectly classified as a Create event instead of a Rename, causing the server to reject the operation as “Already exists.”


Affected Versions

  • Legacy PC Client: v2.5.3


Impact

  • Folders with ~ in the name become unstable.
  • Renames, uploads, and moves into these folders fail silently.
  • Users may believe changes synced successfully (because “Pending transfer” briefly appears) when in fact nothing was uploaded.
  • This can cause desynchronization and missing data.
  • Especially impacts users who commonly use ~ in folder naming conventions (e.g., 1~16A).


Workaround


Until a fix is released:

  • Avoid using ~ in folder names.
  • If a folder already contains ~, rename it through the Web Client to remove or replace the character (for example, replace ~ with - or _).
  • Once renamed, log out and log back in to the PC Client to initiate a sync, after that, file operations should work as expected.


Status

  • This is a confirmed known issue under investigation by our development team.
  • A fix will be included in a future PC Client release.