Purpose


This guide explains how to enable Windows crash dump capture for the Windows app using Windows Error Reporting (WER). This allows full memory dump (.dmp) files to be generated automatically when the app crashes, which helps Development identify the root cause of runtime crashes.


Prerequisites

  • Windows 10 or Windows 11

  • Local administrator access

  • Windows app installed


Step 1 - Open Registry Editor as Administrator


  1. Press Win + R

  2. Type regedit

  3. Press Ctrl + Shift + Enter

  4. Click Yes when prompted by User Account Control



Step 2 - Navigate to Windows Error Reporting


In Registry Editor, go to:

HKEY_LOCAL_MACHINE

SOFTWARE

Microsoft

Windows

Windows Error Reporting


The full registry path should now be:


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting



Step 3 - Create the LocalDumps Key


If it does not already exist:

  1. Right-click Windows Error Reporting
  2. Select New → Key
  3. Name the key: LocalDumps


Step 4 - Create an App-Specific Key for Windows App


  1. Right-click LocalDumps

  2. Select New → Key

  3. Name the key exactly:

    RushFiles.Client.WinUI.exe


The full registry path should now be:


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\RushFiles.Client.WinUI.exe



Step 5 - Configure Dump Settings


Inside the RushFiles.Client.WinUI.exe key, create the following values:


Value 1

  • Name: DumpType

  • Type: DWORD (32-bit)

  • Value data: 2


Note: Value 2 means Full dump. It may display as hexadecimal (0x00000002), which is expected.


Value 2

  • Name: DumpFolder

  • Type: Expandable String Value

  • Value data:

    C:\Dumps



Step 6 - Create the Dump Folder


  1. Open File Explorer

  2. Navigate to Local Disk (C:)

  3. Create a new folder named: Dumps


Ensure the folder exists before proceeding.



Step 7 - Restart Computer


A reboot is recommended so Windows Error Reporting picks up the new configuration correctly.

What happens after this is enabled

  • When the Windows app crashes, Windows automatically creates a .dmp file

  • The dump file is saved under:

    C:\Dumps

  • The file name will look similar to:

    RushFiles.Client.WinUI.exe.<process_id>.dmp

Note: When submitting a dump file, please also include the log files exported from the Windows app, so the crash dump can be correlated with application activity and events.


Need help?


Users, please contact the reseller for assistance. Each reseller manages its own company accounts and provides support for access, configuration, and troubleshooting.


Partners and resellers, please contact the RushFiles Support team by submitting a new ticket at: Submit New Support Ticket