We have discovered a bug wherein MS Word files (i.e., .docx) that are saved in the U:\ drive via the "Save As" function uploads a 0kb and a duplicate file to the RushFiles cloud.



Issue Determination:


On macOS 13 Ventura, when saving a file from MS Word via the "Save As" function, 0kb and duplicate files get uploaded to the RushFiles cloud instead of the original version.



Affected Item(s):


  • macOS Users
  • Device: Mac
  • Operating System: macOS Ventura 13.x.x
  • Software: MS Word
  • Function: "Save As" (direct to the U:\ drive)



Solution:


Users are advised to avoid updating to macOS 13 Ventura in the meantime as the primary preventive action; otherwise, refrain from using the "Save As" function of the MS Word software.

Alternatively, users are suggested to "Save As" files from MS Word to the local drive, then transfer them to the U:\ drive.



Status:


We have an ongoing investigation and are working diligently to resolve this issue.




We're truly sorry for the inconvenience.

RushFiles Team