Known issues

Here you can find information on known issues that may afflict your use of the RushFiles system

Windows Update version 1709 error?
There seems to be an issue with the latest update from Windows.  Our RushFiles client, can on some machines not run and you will get an error saying &qu...
Wed, 6 Dec, 2017 at 11:12 AM
Some users get's Error trying to set password or reset password?
We currently have an issue, where some users get's an error when trying to set the password for the first time or is trying to reset the password.  ...
Wed, 22 Nov, 2017 at 3:09 PM
Sync is stuck?
One of the reasons for a sync that is blocked can be an error in the current version of the application.  If you locate the logfiles, use shortcut %loca...
Fri, 27 Oct, 2017 at 12:20 PM
Error in Mail template "Limit Exceeded"
We currently have an issue with the mail template "Limi Exceeded" that it shows the tags instead of the names.  The mail will look similar to ...
Fri, 27 Oct, 2017 at 11:30 AM
RushFilesupdater.exe stopped working
We found some issues in the last update causing the "RushFilesupdater.exe" to crash.  Please see the attached files and guide how to solve the...
Mon, 18 Sep, 2017 at 1:07 PM
Subfoldershares and notifications locally
We currently see an issue with notifications locally (if "Disable file messages" isn't marked)  If a user have been granted access to a s...
Thu, 23 Mar, 2017 at 8:02 AM
Data/user amount can be incorrect
We do currently see some issues with data/user amount on companies. This is causing warning email's to be sent and the billing feature can show an ...
Mon, 13 Feb, 2017 at 10:14 AM
RIght click menu missing?
We are having some issues that in rare instances, the "Right click menu" in file explorer is missing.  We are aware of this and will work on t...
Tue, 24 Jan, 2017 at 1:19 PM
Creating new user issue
Creating a new user on your account will, if you name the user, be created with the email as name even though you named the user.  We will release a fix...
Wed, 3 Jan, 2018 at 3:06 PM