We discovered a bug wherein the file size download limitation is present in the old web client.
When a user tries downloading files with at least 2 GB in size in the old web client, the download may fail.
Installation updated to the New Web Client 3.0
Please be advised that all users must use the New Web Client to download files larger than 2 GB.
We have an ongoing investigation, and our Engineering team is working on this to resolve the issue.
We're truly sorry for the inconvenience.