We discovered a bug wherein the file size download limitation is present in the old web client.
Issue Determination:
When a user tries downloading files with at least 2 GB in size in the old web client, the download may fail.
Affected:
Installation updated to the New Web Client 3.0
Solution:
Please be advised that all users must use the New Web Client to download files larger than 2 GB.
Status:
We have an ongoing investigation, and our Engineering team is working on this to resolve the issue.
We're truly sorry for the inconvenience.
RushFiles Team