We discovered a bug wherein the file size download limitation is present in the old web client.



Issue Determination:


When a user tries downloading files with at least 2 GB in size in the old web client, the download may fail.


Affected:


Installation updated to the New Web Client 3.0


Solution:


Please be advised that all users must use the New Web Client to download files larger than 2 GB.




Status:


We have an ongoing investigation, and our Engineering team is working on this to resolve the issue.



We're truly sorry for the inconvenience.

RushFiles Team