In Mac Client versions 3.0.0 - 3.0.2, the virtual drive may not mount after the client is restarted. This occurs occasionally after installing multiple brands (eg. RushFiles and a white-labelled brand) without rebooting the Mac in-between.


Troubleshooting steps:


1. Reboot the Mac and check if the drive is mounted. This should solve it in most cases.


2. If it's not mounted yet:
- log out of the app
- reboot the Mac
- log in to the app
- check if the drive is mounted

3. In case it is still not mounted:
- log out of the app
- go to:

/Users/username/Library/Application Support/


- delete this folder:


com.rushfiles.clouddrive.fileprovider

- reboot the Mac

- log in to the app

- check if the drive is mounted.



If the issue persists or any other problems arise, please do not hesitate to submit a ticket via RushFiles | Helpdesk Support.



RushFiles Support Team