Files last updated by version 2.5.0 may occasionally fail to open in version 2.5.1, due to an issue in v2.5.0.
Restarting the client will solve this problem. Performing a re-login to the application will prevent this from happening - provided that no other file creation or update is done using version 2.5.0 in the shares the user has access to.
Therefore, it is recommended that:
- Every user updates to version 2.5.1 as soon as possible.
- Every user performs a re-login as soon as each client in their respective organization is updated to version 2.5.1.
If the issue persists or any other problems arise, please do not hesitate to submit a ticket via RushFiles | Helpdesk Support.
RushFiles Support Team