Due to high request load, some customers experienced a slow update download rate.
These issues have been resolved.

However, if your customers experience a stuck update progress, or RushFiles doesn't start for them anymore, please ask them to do the following:

1. Stop the update process.

2. Press Windows key+R to bring up the Run menu, and execute the following statement:
%localappdata%\RushFilesV2\Updater\update2.exe

After this, the update should be applied.



If, after this, your customers see 25% progress which doesn't seem to progress, please hold on, the update will continue in a few minutes.

 In the event that a user sees an update stuck at 85% with the message "Folder not empty", then please look at this article:

https://helpdesk.rushfiles.com/support/solutions/articles/13000068792-pc-client-update-stops-at-85-updated-

Update:

Some users have experienced that Visual C++ installation hangs at 20%.

To resolve this issue, please do the following:

1. Stop all VC++ and RushFiles installation/uninstallation processes.

2. Open Control Panel, and click on Uninstall a Program.

3. Find Microsoft Visual C++ 2015 and 2015-2019 versions and uninstall them.

    3.a If uninstallation doesn't work, restart your computer and try again.

4. Run update2.exe as described above.

5. Click Yes on the VC++ installation message.

6. VC++ version 14.25.28508 will be installed and you should be able to use your data again.

7. Please don't update your VC++ 2015-2019 version until the next client update.


If you experience any other issue, please let us know at helpdesk.rushfiles.com .

We regret any inconvenience that this may cause.

Thank you for your cooperation.

Best regards,
 RushFiles Team