Case 1. Fails after adding user to a domain.

When opening a file or creating a new fil, the system saves the files to the local drive. Normally that is in a folder called RushFiles.

The files are encryptet with the local user certificate, so even an Admin can not open the files.


If the user / pc, is then added to a domain, then the certificate changes and the then client needs to be reinstalled. As the local folder with the local files is inacceable.

The reason for this is to protect the documents from all other users, admin included. So it's a security feature.


Case 2. Fails after installing as an admin, and then usign the same RushFiles login on another user on the same PC

The problem is the same as in case 1. The folder is first encryptet with the admin/user on the first RushFiles login, then when switching user, and use the same RushFiles login, will prohibit the new user to access the folder where the files are to be stored locally.

The reason for this is to protect the documents from all other users, admin included. So it's a security feature.



Fix for case 1 and 2.


1. Go to the local drive, and enable hidden folders. Then search on (C: D: etc) for a folder called "RushFiles"


2. In the "RushFiles" folder find a folder with the email of the user that are beeing used as login.


3. Exit the client.

4. Delete the folder with the user in question.

5. Start the client again. The folder will now be recreated with the correct credentials.